FAQ
Account & Registration
Q. Do I need to create an account? A. No, you can checkout as a guest. However, creating an account is quick and easy, and offers several benefits: you can track your orders, save your delivery addresses, speed up future purchases, and optionally store payment details securely. To register, you'll just need to provide your name, address, email, and create a password.
Q. How can I change my account details? A. Simply log in using your email and password, update any information you need to change, and click save. Please note: we cannot change the delivery address on orders that have already been placed.
Orders & Delivery
Q. How long will my order take to arrive? A. All orders are dispatched via Royal Mail 1st Class and typically arrive within 7 working days of your order being placed. Most deliveries arrive sooner, but please allow up to 7 working days before contacting us.
Q. I've placed an order but haven't received an email confirmation. A. You should receive an order confirmation email within 2 hours of placing your order. Please check your spam/junk folder first. If you still haven't received it after 2 hours, please contact us via our contact form and we'll look into it for you.
Q. Can I cancel or modify my order after it's been placed? A. Unfortunately, we're unable to modify orders once they've been placed. This includes changing items, quantities, or delivery addresses. If you need to make changes, you'll need to wait until you receive your order and then process a return if necessary.
Q. How can I track my order? A. Once your order has been dispatched, you'll receive tracking information in your order shipping confirmation email. You can use this tracking number to monitor your delivery progress.
Q. Do you ship internationally? A. Yes, we do ship internationally. International shipping times and costs will vary depending on your location. Please allow additional time for customs processing and international delivery.
Q. How do I know if an item is in stock? A. Out of stock items are clearly marked as "Sold Out" on the product page. When an item is sold out, you'll have the option to either pre-order or sign up for an email notification when it's back in stock.
Returns & Refunds
Q. What is your returns policy? A. We have a 14-day return policy from the date you receive your item. To be eligible for a return, items must be in the same condition you received them—unworn, unused, with tags attached, and in original packaging. You'll need your receipt or proof of purchase. For full details on how to return an item, please visit our returns page or contact us if you have any questions.
Q. What should I do if my item arrives damaged? A. If your item arrives damaged, please return it following our standard returns process. We recommend taking photos of the damage and the packaging as this will help us resolve the issue quickly. Contact us through our contact page with details of the damage, and we'll guide you through the return process.
Q. How long does a return or refund take to process? A. Once we receive your returned item, we'll inspect it and process your refund within 5-7 working days. Your refund will be issued to your original payment method. Please allow an additional 3-5 working days for the refund to appear in your account, depending on your bank or card provider.
Contact
Q. How can I contact you? A. You can reach us through our contact page. We aim to respond to all enquiries within 24 hours during business days (Monday-Friday).